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What Are Some Examples Of AI Tools For Customer Engagement?

Here are some examples of AI tools for customer engagement:

  1. HubSpot CRM: Offers predictive lead scoring, email automation, and dynamic email content. It provides a free basic plan, with paid plans starting at $20/month.

  2. Zoho CRM: Features an AI sales assistant named Zia, intelligent workflows, and sentiment analysis. Paid plans start at $20/month, with a 15-day free trial available.

  3. Zendesk: Includes an Answer Bot, customer conversation analysis, and self-service options. The complete suite starts at $69/user/month, with a free trial available.

  4. Freshdesk: Provides an AI assistant for ticket management and a self-service knowledge base. The complete suite starts at $33/month and is free for up to 10 agents.

  5. Drift: Utilizes AI-powered chatbots and Playbooks technology for targeted conversations. Annual plans start at $2,500/month.

  6. Intercom: Offers omnichannel interactions, sentiment analysis, and knowledge-based suggestions. Paid plans start at $39/month, with a 14-day free trial.

  7. Document360: Features an AI assistant named Eddy for knowledge base navigation and content structuring. It offers a lifetime free plan with limited features, and paid plans start at $199/project/month.

  8. Tettra: A knowledge management system with an AI assistant (KAI) for Q&A. Paid plans start at $5/user/month, with a 30-day free trial.

  9. involve.me: Provides interactive surveys and AI insights for customer feedback. Paid plans start at $49/month, with a free trial available.

  10. SurveySensum: An AI-enabled customer feedback platform with sentiment analysis. It offers a free plan for unlimited surveys, with paid plans starting at $99/month.

  11. Mailchimp: Features a drag-and-drop email builder and marketing automation. It has a limited free plan, with paid plans starting at $9/month.

  12. Benchmark Email: Offers Smart Content for email personalization and eCommerce integrations. It provides a free plan for up to 500 contacts, with paid plans starting at $15/month.

  13. Buffer: Provides social media scheduling and AI insights for post optimization. It offers a free plan for up to 3 accounts, with paid plans starting at $6/month.

  14. SocialBee: Features social media management and AI-powered post generation. Paid plans start at $29/month.

  15. Gainsight: Offers customer data analysis and engagement tracking. Pricing is available on request, with no free plan.

  16. ChurnZero: Provides churn prediction and automated outreach. Pricing is available on request, with no free plan.

  17. Userpilot: Offers personalized user onboarding experiences. Paid plans start at $299/month, with a free trial available.

  18. Whatfix: Features in-app help and interactive walkthroughs. Multiple plans are available, with pricing on request.

  19. Mixpanel: Provides user behavior analysis and cohort analysis. A free plan is available, with paid plans starting at $20/month.

  20. Google Analytics: Offers customer engagement measurement and predictive insights. The basic plan is free, with premium plans available on request.

These tools leverage AI to enhance customer engagement through personalized interactions, predictive analytics, and efficient customer support, ultimately improving customer experience and business outcomes.

You Might Want to Know

What are the benefits of using AI chatbots for customer support?
What features should I look for in a customer engagement tool?
What is the difference between free and paid plans in CRM tools?
How can AI insights enhance customer feedback collection?
What is the role of knowledge management in customer engagement?

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